Calling add-on (billing)
Buy or manage monthly call connections and phone numbers for the in-app dialer; see what your plan already includes.
Where: Billing → Add-ons → Calling (Add / Manage link), or Calls → Manage plan (the Calling plan page). If you have no calling yet, the Calls page shows the calling configurator directly.
How to do it
- Open Billing. The Calling row shows Active or Not added and a summary (connections/mo, left this cycle, numbers, monthly amount). Click Add (or Manage).
- On the Calling plan page, step 01 Call Connections Per Month: drag the slider across the tiers.
- Step 02 Phone Numbers By Country: use − / + per country (United States, Canada, United Kingdom, Germany, France, Netherlands, Australia, UAE, India, Brazil).
- Check the sticky total rail (package price, extras, Change vs today), then click the primary button to pay or apply the change.
- To stop, use the remove/cancel link under the button and confirm the dialog.
Good to know
- A connection is a dialed call that gets answered — one credit each. Ring-outs, busy signals and voicemail cost nothing. Credits refill to your quota every billing cycle.
- Tiers: 300 connections $50/mo, 600 $100, 1,000 $167, 1,500 $250, 2,500 $417. Phone numbers are $3/mo each, up to 20 per country and 50 in total.
- Scale includes 300 connections and 1 US number in its $350. Pro + Calling ($120, i.e. Pro $69 + calling) includes the same starter and replaces a plain Pro plan when added. Basic buys calling as a standalone package from $50/mo. Extras on top are billed at the tier and per-number rates.
- Changes are prorated and charged to the card on file today; the new monthly amount starts next cycle. Without a card on file you are sent to checkout.
- Call steps unlock immediately after payment; numbers are provisioned within 48 hours.
- When the cycle's connections are used up the dialer refuses with "You've used all N call connections in this billing cycle. Add more under Calls → Manage calling plan."
- Removing calling on Pro + Calling returns the plan to Pro, releases the numbers and stops call steps; the unused part of the month is credited.
- Calling turned on by the MailFleet team shows as "Enabled by the MailFleet team · unmetered".