Reply forwarding

How to do it

1. Go to Settings → Reply forwarding.
2. Under Reply forwarding, type an address in Default address (e.g. you@company.com) and click Save. Click Send test to receive a sample forwarded reply — "Test sent to … — check that inbox (and spam)."
3. To route some mailboxes elsewhere, click Add rule under Dedicated forwarding. Enter the inbox in "Forward these replies to", tick the mailboxes in the list (use Search mailboxes, Select all / Select all shown, Clear), then click Add rule.
4. Use the icons on a rule to send a test, edit it (Save changes) or delete it.
5. Open a forwarded conversation in Replies: the line under the lead's name shows "forwarded to <address>" so you can confirm where it went.

Good to know

• Only real replies are forwarded. Warmup mail, out-of-office and automatic replies, and bounce reports never are.
• The default address is used by every mailbox that isn't in a dedicated rule, and by LinkedIn replies (which have no mailbox). Leave it blank and Save to turn default forwarding off ("Default forwarding turned off.").
• Replies received by a mailbox go to every dedicated rule that names it — a mailbox can sit in several rules, and several rules can share an address; the same address is never sent two copies. A mailbox with at least one rule does not also go to the default address.
• Every message is forwarded, including follow-ups in an existing thread.
• The forwarded copy arrives from MailFleet's notification sender with the subject "↩ <name>: <original subject>" and a header line "Reply from <name> <email>", plus Company, Campaign and "Received by: <mailbox>". Its Reply-To is the lead, so replying from your inbox goes straight to them — from that inbox, not from your warmed mailbox. Reply from MailFleet instead to keep the conversation on the original address.
• Validation: "Enter a valid email address." and "Pick at least one mailbox."; a rule can hold up to 1,000 mailboxes. You need at least one connected mailbox ("Connect a mailbox under Senders first.").
• While picking mailboxes, "also → other@…" next to a mailbox tells you it is already in another rule; a mailbox that isn't Active shows its status.
• If a mailbox in a rule is later removed, the rule shows "The mailboxes in this rule were removed — edit it or delete it."
• Prefer structured data over email? Settings → API & webhooks posts Reply received, Reply — interested, Reply tagged, Email bounced and Lead unsubscribed to your CRM, Zapier or Slack.
• To send one message to a colleague by hand instead, use the forward arrow on it in Replies — that goes from your mailbox and is recorded in the conversation's timeline.