Daily limit and minimum gap per sender
Each mailbox has its own hard ceiling on emails per day and a minimum number of minutes between its first emails to new leads; the sending engine enforces both.
Where: Mailboxes → open a mailbox → General tab → Sending Limits → "Emails Per Day" and "Minimum Gap Between Emails" → "Save Changes". Quick Settings (pencil on its row) → "Daily Volume", "Gap Between Emails". In bulk: select rows → "Bulk Edit" → General → "Sending Settings" → switch to Overwrite → "Emails Per Day", "Minimum Gap (Minutes)" → "Apply to N Mailboxes"
How to do it
- Open the mailbox and go to the General tab.
- Set "Emails Per Day" — the most emails this mailbox sends in a day. Everything sent from it counts: campaign emails, replies and forwards you send from Replies, and test emails. Warmup runs on top of it.
- Set "Minimum Gap Between Emails" — the fewest minutes between two first emails to new leads from this mailbox. The line under it says how fast that sends the day's limit (e.g. "First emails: up to 3 an hour · at least 9 h 40 min to send 30. Follow-ups in a thread don't wait for the gap.").
- Click "Save Changes" in the bar at the bottom of the page ("Discard" undoes every unsaved edit). For a quick change, the pencil on the mailbox's row opens Quick Settings with the same two fields.
- To change many at once, tick the rows on the Mailboxes list, click "Bulk Edit", switch the "Sending Settings" section to Overwrite, enter the values and click "Apply to N Mailboxes". Sections left on "Keep As Is" are untouched.
Good to know
- Allowed range: 1–2000 per day; gap 0–1440 minutes. CSV imports default to 30/day and 20 minutes.
- The Mailboxes list shows today's usage (campaign emails, replies and tests) as "sent / limit" in the Sent Today column and the gap in the Gap column; the Sent Today card adds up the active mailboxes.
- The day resets at midnight UTC.
- Failed attempts count toward the limit as well as successes (a failed attempt still opened a login with the provider). A test send uses one slot, and so does each reply or forward you send from Replies — once the limit is reached they're refused with "Daily limit reached." until the next UTC day. Warmup emails never count.
- The mailbox gap is a floor: a campaign's own "gap between emails" can widen it but never shorten it. Actual spacing is jittered ±30% around the larger of the two so sends don't fall on a fixed interval. The gap spaces the emails the rotation picks a mailbox for — first emails to new leads; a follow-up in an existing thread goes from that thread's mailbox once it's due, without waiting for the gap.
- A campaign's sending window and "one email every N minutes" gap produce the "sends per sender per day" figure shown in its Settings — the per-sender daily limit still wins on top of that ("Per-sender daily caps from Senders still apply on top of this").
- Settings → Sending defaults → "Daily cap per sender" is stored but is not applied to newly imported mailboxes; set limits per mailbox or via Bulk Edit.
- The engine re-reads limits and gaps every 2 minutes, so an edit takes effect on the next sending pass.